Responsible Gaming at hay baje
hay baje is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe entertainment should always come first — and we give you the tools to stay in control.
01 Our Commitment to Responsible Gaming
At hay baje, responsible gaming is not a footnote in our terms — it is a core part of how we operate. We serve players across Bangladesh who enjoy cricket betting, live casino, slots, crash games, and more. We want every one of those players to engage with our platform freely, knowingly, and within their own personal limits.
Gambling is a form of entertainment. Like any form of entertainment, it carries risk when it stops being fun and starts becoming a compulsion. hay baje actively monitors player behaviour for signs of distress, provides a comprehensive suite of self-management tools, and maintains a trained support team available around the clock to assist any player who feels their gambling may be getting out of hand.
We apply a proactive approach: rather than waiting for a player to reach crisis point, hay baje sends account notifications when unusual patterns are detected — such as rapid stake escalation, session lengths beyond four hours, or multiple failed withdrawal reversals. Our responsible gaming commitment is built on four pillars:
Prevention
Strict age verification, identity checks, and geolocation controls before any account is activated.
Player Tools
Deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion — all accessible directly from your account dashboard.
Early Intervention
Automated alerts and proactive outreach from our responsible gaming team when behavioural patterns suggest a player may be at risk.
Support Access
24/7 live chat, email support, and referrals to independent counselling organisations for players who need external help.
hay baje's Responsible Gaming Pledge
We will never use deceptive design, hidden terms, or manipulative notifications to encourage players to gamble beyond their means. All bonus terms are clearly stated. All withdrawal requests are honoured promptly. Any player who asks for a limit or exclusion will have it applied within 24 hours — no questions asked.02 18+ Age Restriction
Every new hay baje account must pass a two-stage age and identity verification process before any real-money activity is permitted. Stage one is declaration: registering players must confirm their date of birth and acknowledge the 18+ requirement. Stage two is document verification: players must submit a copy of their National ID (NID) card or passport, which confirms legal name, date of birth, and photograph. Accounts that cannot complete identity verification remain in a restricted state — deposits may be made but withdrawals are held until verification is successfully completed.
Protecting Younger Members of Your Household
If you share a device or household with individuals under the age of 18, hay baje strongly recommends taking the following precautions:
- Always log out of your hay baje account when your session is complete — do not leave a live session unattended.
- Enable a PIN or biometric lock on any mobile device used to access hay-baje.club.
- Consider enabling parental-control software such as Net Nanny or Qustodio on shared family devices. These tools can block access to gambling sites at the operating-system or browser level.
- Never share your hay baje login credentials with any other person, including family members.
- Contact hay baje support immediately if you suspect a minor has accessed your account. We will conduct a full investigation and take appropriate remedial action at no cost to you.
Underage Gambling is Illegal
Under Bangladeshi law and international best practice standards, facilitating gambling by individuals under 18 is illegal. hay baje takes this obligation seriously. Any account found to belong to a minor will be permanently closed, all winnings will be voided, and deposited funds will be returned to the payment source after deducting any withdrawals already made.03 Recognising Problem Gambling
Problem gambling develops gradually and can affect players of any background, income level, or experience. Many players who develop a gambling problem do not realise it until significant harm has already occurred. hay baje wants to help you recognise the early warning signs — in yourself or in someone you care about — before the situation becomes serious.
Ask yourself the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use the self-management tools described in Section 4 and to reach out to our support team.
You Are Not Alone
Problem gambling is a recognised health condition, not a moral failing or a sign of weakness. Millions of people across the world — including many in Bangladesh — experience gambling-related difficulties at some point. Effective help is available, and recovery is absolutely possible. The first step is acknowledging the issue. hay baje is here to support that step.04 Player Protection Tools
hay baje provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account dashboard — no need to contact support unless you wish to. These tools are designed to give you full control over how, when, and how much you play.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once a deposit limit is active, it takes effect immediately. Increases to a deposit limit require a 24-hour cooling-off period before taking effect.
Loss Limits
Cap the amount you are willing to lose within a defined period. When your loss limit is reached, your account will be temporarily locked from placing further bets until the period resets.
Session Time Limits
Set a maximum continuous session length. You will receive a notification when your session limit approaches, and the platform will end your session automatically when the limit is reached.
Cooling-Off Period
Take a short break from gambling — between 24 hours and 30 days. During a cooling-off period your account remains open for viewing but real-money play is suspended.
Reality Check Alerts
Enable periodic pop-up reminders showing how long you have been playing and your net win/loss for the current session. Reminders can be set at 15, 30, 45, or 60-minute intervals.
Bonus Opt-Out
Some players find that bonus offers and promotions increase the urge to gamble more than intended. You can opt out of all promotional offers and bonus notifications at any time via your account preferences.
How to Activate a Tool
Log In to Your hay baje Account
Navigate to hay-baje.club and sign in with your registered credentials. All responsible gaming tools are found inside your account dashboard.
Open Account Settings
Click on your profile icon in the top-right corner of the dashboard and select "Responsible Gaming" from the dropdown menu.
Choose Your Tool and Set Parameters
Select the tool you wish to activate — deposit limit, loss limit, session time limit, cooling-off period, reality check, or bonus opt-out — and enter the values that suit your situation.
Confirm and Save
Review your settings and confirm. Limits that reduce your activity take effect immediately. Limits that would increase your activity (e.g., raising a deposit cap) require a 24-hour wait to prevent impulsive decisions.
Contact Support If Needed
If you are unable to access the dashboard or would prefer to set limits by speaking to a person, our 24/7 live chat and email support team can apply any limit on your behalf immediately.
05 Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool hay baje offers. It allows you to fully suspend your account for a defined period or permanently, preventing any access to real-money gambling. Self-exclusion is irrevocable for its stated duration — it cannot be shortened or reversed once applied, by you or by hay baje staff.
hay baje offers two types of self-exclusion:
Temporary Self-Exclusion
Choose a fixed exclusion period of 6 months, 1 year, 2 years, or 3 years. During this period, your account is fully suspended. You will not be able to log in, deposit, place bets, or receive promotional communications. When the period expires, you must contact support to request reinstatement — the account does not reactivate automatically.Permanent Self-Exclusion
Choose permanent closure if you wish to never access hay baje again. This action is irreversible. Your account will be permanently closed, your balance will be refunded to your last verified payment method, and your contact details will be added to our internal exclusion register to prevent re-registration attempts.What Happens During Self-Exclusion
- Your account is immediately locked from all real-money activity, including deposits, bets, and bonus claims.
- Any pending withdrawal requests will be processed and paid out to your verified payment method.
- All marketing and promotional emails, SMS messages, and push notifications are permanently suppressed for the exclusion period.
- hay baje will make reasonable technical efforts to prevent you from creating a new account during the exclusion period using the same identity details.
- If you attempt to re-register during an active exclusion and we detect a match, the new account will be closed and any deposits refunded.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels. Requests are processed within 24 hours — usually much sooner:
- Account Dashboard: Navigate to Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps.
- Live Chat: Start a chat inside your account dashboard and tell the agent you wish to self-exclude. State your preferred duration. The agent will process the request during the conversation.
- Email: Send a message to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your chosen exclusion duration. We will confirm by return email within 24 hours.
Important: Maintain Your Commitment
Self-exclusion is most effective when combined with a personal commitment to avoid gambling during the exclusion period. hay baje strongly recommends also contacting your bank or mobile money provider (bKash, Nagad, Rocket) to block gambling transactions independently — this provides an additional layer of protection that does not depend on any single platform.06 Deposit & Session Limits
Setting financial and time limits in advance is one of the most effective strategies for keeping gambling recreational. hay baje allows players to configure multiple independent limit types simultaneously. The table below summarises the available limit types, their adjustment rules, and recommended starting values for players who are new to using self-management tools.
| Limit Type | Period Options | Takes Effect | Increase Delay | Recommended Start |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 24 hours | ৳2,000 / week |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24 hours | ৳1,500 / week |
| Wager Limit | Daily / Weekly / Monthly | Immediately | 24 hours | Set to 2× deposit limit |
| Session Time Limit | Per session | Next login | 24 hours | 60 minutes |
| Reality Check Interval | 15 / 30 / 45 / 60 min | Current session | None | 30 minutes |
| Cooling-Off Period | 24h / 48h / 7d / 30d | Immediately | Cannot reduce | As needed |
The 24-Hour Delay Rule Explained
When you request an increase to an existing limit — for example, raising your daily deposit cap from ৳1,000 to ৳2,000 — hay baje applies a mandatory 24-hour waiting period before the increase comes into effect. This cooling-off period exists specifically to protect you from impulsive decisions made in the heat of a losing session. The increase will activate automatically after 24 hours if you do not cancel it first. You can cancel a pending increase at any time without penalty by visiting the Responsible Gaming section of your dashboard.
Decreases to any limit, on the other hand, always take effect immediately. This asymmetry is intentional — it prioritises player protection over convenience.
A Practical Budgeting Tip
Financial advisors and gambling counsellors commonly recommend treating your gambling budget as a dedicated entertainment expense — similar to a cinema subscription or a sports ticket. Decide at the start of each month how much you are comfortable spending on entertainment at hay baje, set your monthly deposit limit to that amount, and treat any losses within that budget as the cost of entertainment rather than money that needs to be won back.07 Support Resources
hay baje provides direct in-platform support, but we also recognise that some players benefit from speaking with independent professionals who specialise in gambling-related issues. The following resources offer free, confidential support and are accessible to players in Bangladesh.
Kaan Pete Roi (Bangladesh)
A confidential mental health helpline based in Dhaka that provides emotional support, counselling referrals, and crisis intervention. Services are available in English and Bengali.
National Mental Health Helpline
Bangladesh's national 16789 helpline connects callers with trained mental health professionals who can provide initial guidance on compulsive behaviour including problem gambling.
Gamblers Anonymous International
GA operates support groups in over 70 countries and provides an internationally recognised 12-step recovery programme for people with gambling disorder. Online meetings are accessible worldwide.
Family Support
If a family member's gambling is affecting your household, Gam-Anon offers peer support groups specifically for families and friends of people with gambling disorder.
BeGambleAware
An international gambling harm prevention organisation offering a self-assessment tool, an online counselling chat service, and a library of evidence-based resources on gambling disorder.
GamCare
GamCare provides free information, support, and counselling for anyone affected by problem gambling, including an online forum and a confidential helpline staffed by trained advisors.
Seeking Help is a Sign of Strength
Reaching out to a support organisation — whether it is hay baje's own team or an independent helpline — is always the right move if you are concerned about your gambling. All of the organisations listed above operate under strict confidentiality principles. Your conversations with them will not be shared with hay baje or any other gambling operator.08 Contact Our Responsible Gaming Team
hay baje's dedicated responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to set a limit, request a self-exclusion, ask a question about your account activity, or simply talk through concerns about your gambling habits, our team is ready to help — without judgment.
Live Chat
The fastest way to reach us. Start a chat session directly from your account dashboard. Average response time is under 2 minutes, 24/7.
Email Support
Send your query to . For responsible gaming requests, include "RG:" at the start of your subject line to ensure priority routing. We respond within 24 hours.
Reach our support team on WhatsApp at between 10:00 and 22:00 Bangladesh Standard Time (BST, UTC+6).
Confidential and Non-Judgmental
All responsible gaming conversations with hay baje staff are treated as strictly confidential. Speaking with our team about gambling concerns will not affect your account standing, your withdrawal eligibility, or your ability to use the platform within the limits you choose. Our goal is to support you — not to penalise you for seeking help.Play Smart. Stay in Control.
hay baje is here for your entertainment. Set your limits, use our tools, and enjoy cricket, slots, and live casino responsibly. Have questions? Our FAQ has answers.