hay baje Privacy Policy
This Privacy Policy explains what personal data hay baje collects from players in Bangladesh, how that data is used and stored, who it may be shared with, and the rights you hold over your own information. We are committed to handling your data with the highest standards of security and transparency.
hay baje takes the privacy of its players seriously. This policy is written in plain English so that every player in Bangladesh can clearly understand how their personal information is handled. We do not sell your data, we do not share it for marketing purposes without your consent, and we apply industry-standard security controls to every piece of information entrusted to us.
Data Security First
All data transmitted between your device and hay baje is encrypted using 256-bit SSL/TLS technology. Sensitive fields such as payment details are tokenised and never stored in plain text on our servers.
No Data Sales
hay baje does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your contact details, betting history, and financial data belong to you — not to advertisers.
You Control Your Data
Registered players have the right to access, correct, export, and request deletion of their personal data at any time. Submit a data request via live chat or email [email protected] and we will respond within 30 days.
Transparent Cookie Use
We use cookies exclusively for session management, security, and performance analytics. We do not deploy third-party advertising cookies. You can review and manage cookie preferences via your browser settings at any time.
Defined Retention Periods
hay baje retains player data only for as long as it is necessary to provide services and meet legal obligations. Account data is held for a maximum of five years following account closure, after which it is securely destroyed.
Regulatory Compliance
hay baje implements data handling practices consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, and storage limitation. Player data is processed only for the purposes stated in this policy.
01 Data Controller
For the purposes of this Privacy Policy, hay baje ("we", "us", "our") acts as the data controller in respect of all personal information collected via the hay-baje.club website and associated mobile platform. As data controller, hay baje determines the purposes and means by which personal data is processed.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a potential data breach, you can contact us using the details set out in Section 8 of this document. All privacy-related correspondence is handled by our dedicated data protection team and will receive a written response within 30 calendar days of receipt.
This Privacy Policy applies exclusively to information collected through hay-baje.club and does not extend to third-party websites, payment processors, or game providers that you may access via links or integrations on the platform. We encourage you to review the privacy policies of any third-party service independently before providing your personal information to them.
Scope of This Policy
This Privacy Policy governs the collection and use of personal data belonging to players who access hay baje from Bangladesh. By registering an account or continuing to use hay-baje.club after this policy has been published or updated, you acknowledge that you have read and understood its contents. hay baje reserves the right to update this policy at any time; material changes will be communicated via the account notification system or by email to your registered address.02 Information We Collect
hay baje collects personal information from players in several ways: directly when you register or verify your account, automatically as you interact with the platform, and from trusted third-party sources where necessary to complete identity verification or process payments. The table below summarises the main categories of data we collect.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number | Registration form, KYC verification upload |
| Contact Data | Email address, mobile number (bKash/Nagad-linked), city of residence | Registration form, account settings |
| Financial Data | bKash wallet number, Nagad number, Rocket number, bank account (masked), transaction history | Payment processing, withdrawal requests |
| Technical Data | IP address, device type, operating system, browser type, session duration | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, games played, bet history, bonus claims, login timestamps | Platform activity tracking |
| Verification Data | Copies of NID card, passport photo page, selfie for liveness check | KYC document upload portal |
| Communication Data | Live chat transcripts, support emails, complaint records | Customer support interactions |
Data We Do Not Collect
hay baje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data beyond what is strictly required for identity verification (i.e., a document photo and liveness selfie). We do not collect data from children; our platform is strictly 18+. We do not track your activity on other websites outside of hay-baje.club.
Data from Third Parties
In limited circumstances, hay baje may receive personal data about you from third parties, including identity verification service providers who cross-reference your submitted documents against official Bangladesh records, and payment processors who confirm the status of deposit and withdrawal transactions. Data received from third parties is handled with the same care and security standards as data you provide directly.
03 How We Use Your Data
hay baje processes personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The following list sets out the primary purposes for which we use the personal information we hold about you.
Account Management and Service Delivery
We use your identity and contact data to create and maintain your hay baje account, authenticate your login sessions, process deposits and withdrawals, settle bets, calculate bonus eligibility, and communicate with you about your account. This processing is necessary to fulfil the contractual obligations we have entered into with you as a registered player.
Identity Verification and Fraud Prevention
We use identity and verification data to confirm that you are who you say you are, that you meet our 18+ age requirement, and that your account is not being used for fraudulent purposes. This processing is a legal and operational obligation for hay baje and is required before withdrawals above certain thresholds can be processed.
Responsible Gaming Compliance
We analyse usage and betting data to identify patterns that may indicate problem gambling behaviour, such as extended session lengths, rapid escalation of stake sizes, or frequent failed withdrawal attempts followed by re-deposits. Where such patterns are detected, hay baje may contact you proactively or apply account safeguards. This processing is carried out in the legitimate interest of player welfare.
Legal and Regulatory Obligations
hay baje is required to retain certain financial and identity records for compliance purposes. Transaction records, KYC documents, and correspondence related to dispute resolution may be retained and disclosed to relevant authorities where legally required. We process data for this purpose on the legal basis of compliance with applicable law.
Platform Improvement and Analytics
Technical and usage data is used in aggregate, anonymised form to improve the performance, stability, and user experience of hay-baje.club. Individual player profiles are not used for product analytics without appropriate pseudonymisation. We do not make automated decisions with significant legal or financial effects based solely on algorithmic analysis of your usage data.
- We will never use your personal data to send unsolicited third-party marketing communications.
- We will never sell or lease your contact details to advertising networks.
- Promotional emails from hay baje itself require your prior opt-in consent and include a clear unsubscribe mechanism.
- You may withdraw consent for marketing communications at any time via your account notification settings or by contacting support.
04 Data Sharing & Disclosure
hay baje does not share your personal data with third parties except in the specific circumstances described below. In every case, data sharing is limited to the minimum information necessary to accomplish the stated purpose, and third parties are contractually required to handle shared data securely and only for the specified purpose.
Payment Processors
To process deposits and withdrawals, hay baje shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card processing partners. These providers receive only the data necessary to authenticate and complete the transaction. They are not permitted to use your data for any other purpose.
Identity Verification Providers
For Know Your Customer (KYC) verification, hay baje may share document images and personal details with accredited identity verification service providers. These providers operate under strict data processing agreements and are required to delete verification data once the check is complete and the result has been returned to hay baje.
Game Technology Providers
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive a pseudonymous player identifier to power your gaming session. These providers do not receive your full name, contact details, or payment information. Game session data is used by providers solely for game integrity, fairness auditing, and technical support purposes.
Legal Disclosure
hay baje may disclose personal data to law enforcement agencies, regulators, courts, or other competent authorities where required to do so by applicable law, court order, or legal process. We will, wherever permitted by law, notify the affected player of any such request before complying with it.
International Data Transfers
Some of hay baje's technology partners and game providers operate servers outside Bangladesh. Where personal data is transferred internationally, hay baje ensures that appropriate safeguards are in place — including contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this policy. hay baje does not transfer financial data internationally without explicit encryption and tokenisation in transit.05 Cookies & Tracking
hay-baje.club uses cookies and similar browser-based technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by the website server. Cookies do not contain executable code and cannot access files on your device beyond the data stored within the cookie itself.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Session Cookies | Maintain your login state across pages during a single browsing session | Deleted when browser closes | Yes — essential |
| Security Cookies | CSRF token validation, fraud detection signals, device fingerprinting for login verification | Up to 30 days | Yes — essential |
| Preference Cookies | Remember display preferences such as language setting and last-visited game category | Up to 90 days | No — functional |
| Analytics Cookies | Aggregate, anonymised usage statistics (page load times, error rates, navigation paths) | Up to 12 months | No — analytics |
Managing Cookies
You can manage, restrict, or delete cookies at any time through your browser settings. Most modern browsers — including Chrome, Firefox, Samsung Internet, and Opera Mini — provide granular cookie controls. Please be aware that disabling essential cookies will prevent hay baje from maintaining your login session and may significantly impair your ability to use the platform.
hay baje does not use advertising cookies, tracking pixels from social media networks, or any cookie that tracks your activity on websites other than hay-baje.club. We do not participate in cross-site behavioural advertising or retargeting programmes.
The following first-party cookie identifiers may be set by hay-baje.club:
- hb_session — encrypted session token, expires on browser close
- hb_csrf — cross-site request forgery protection token, 1-hour expiry
- hb_pref — user display preferences, 90-day expiry
- hb_analytics — anonymised analytics identifier, 12-month expiry
06 Data Retention
hay baje retains personal data for the minimum period necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations. The retention periods below represent the maximum durations for each data category; data may be deleted earlier where it is no longer required for any of the stated purposes.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Verification Documents | 5 years after account closure | AML/fraud prevention compliance |
| Betting & Gaming History | Duration of account + 3 years after closure | Dispute resolution, responsible gaming audit |
| Support & Communication Records | 3 years from last interaction | Quality assurance, dispute resolution |
| Analytics & Log Data | 13 months from collection | Platform performance monitoring |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent |
Upon expiry of the applicable retention period, personal data is securely destroyed using industry-standard data deletion procedures. Physical documents are shredded; digital records are permanently overwritten or cryptographically erased. hay baje does not archive personal data beyond the periods stated above without explicit justification and notification to the affected player.
Requesting Early Deletion
If you close your hay baje account and wish to request deletion of specific data categories ahead of the standard retention schedule, you may submit a deletion request to [email protected]. Requests will be reviewed within 30 days. Note that data subject to legal retention obligations (e.g., financial transaction records) cannot be deleted ahead of the mandatory minimum period.07 Your Privacy Rights
As a hay baje player, you hold a number of rights in relation to your personal data. hay baje is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact us via the details provided in Section 8. We will respond to all rights requests within 30 calendar days of receipt.
Right of Access
You have the right to request a copy of all personal data hay baje holds about you. We will provide this in a structured, machine-readable format within 30 days of your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Minor corrections can be made directly via your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal obligation requires its continued retention.
Right to Restrict Processing
You may request that hay baje temporarily restricts the processing of your data while a rectification request or objection is being reviewed. Restricted data is retained but not actively processed.
Right to Data Portability
You may request an export of personal data you have provided to hay baje in a structured, commonly used format (JSON or CSV) so that you can transfer it to another service if you choose.
Right to Object
You may object to processing carried out on the basis of legitimate interests — including responsible gaming monitoring and platform analytics. hay baje will cease such processing unless it can demonstrate compelling grounds that override your interests.
Identity Verification for Rights Requests
To protect your data from unauthorised access, hay baje is required to verify your identity before processing any rights request. You will be asked to confirm your registered email address and may be asked to provide a copy of your identity document. This verification step is a security measure to ensure that your data is only disclosed or modified upon your authentic request.08 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how hay baje has handled your personal information, please contact us through one of the channels below. All privacy-related queries are handled by our dedicated data protection team.
Live Chat Support
24/7 live chat is available inside your hay baje account dashboard. For privacy queries, start your message with "Privacy Request:" so our team can route it to the data protection team immediately.Response Times
Standard queries: within 5 business days. Formal data rights requests: within 30 calendar days. Escalated complaints where initial resolution is disputed: within 15 additional business days following escalation.Complaints Process
If you are not satisfied with how hay baje has handled your privacy concern, you may escalate your complaint to a higher level within our team by replying to the initial response and stating that you wish to escalate. hay baje will acknowledge escalated complaints within 3 business days and provide a final written response within 15 business days of escalation.
Policy Updates
hay baje reserves the right to update this Privacy Policy at any time. Where changes are material — such as changes to what data we collect, how we share it, or how long we retain it — we will provide at least 14 days' advance notice via the platform notification system and, where appropriate, by email to your registered address. Your continued use of hay-baje.club following the effective date of any updated policy constitutes your acceptance of the revised terms. The version number and effective date displayed at the top of this document identify the currently operative version.
Reporting a Security Concern
If you believe your hay baje account has been accessed without authorisation, or if you have identified a potential security vulnerability on the platform, please contact us immediately at [email protected] with the subject line "Security Report". Do not disclose potential vulnerabilities publicly before hay baje has had the opportunity to investigate and address them.Your Privacy is Protected at hay baje
Now that you understand how we handle your data, explore everything hay baje has to offer — from cricket betting and live casino to crash games and slots.